Replacement and Refund Policy
At divine blessings, we are dedicated to ensuring your satisfaction with our crystal healing and energy products. Please review our policy below to understand the terms under which replacements and refunds are provided.
- Replacement Policy
1.1 Eligibility for Replacement
Conditions: Replacements are only provided in the event of breakage occurring during shipping.
Time Frame: Claims for replacements must be made within 10 days from the date of delivery.
1.2 Process for Replacement
Notification: To request a replacement, please contact our customer service team at order@divinenergyvortex.com with your order number and photographic evidence of the breakage.
Approval: Once the breakage is confirmed by our team, we will process the replacement.
Shipping: The replacement item will be shipped to you within 5 business days after the claim is approved. Shipping costs for the replacement item will be covered by us.
- Refund Policy
2.1 Eligibility for Refund
Conditions: Refunds are only issued in cases where the product is completely damaged and deemed unusable.
Exclusions: Refunds will not be provided on grounds such as non-effectiveness of the product or for any subjective dissatisfaction.
2.2 Process for Refund
Notification: To request a refund, please contact our customer service team at [Customer Service Email] within 10 days from the date of delivery. Include your order number and photographic evidence showing the complete damage.
Evaluation: Our team will review the claim and notify you of the decision within 5 business days.
Approval: If approved, the refund (after deduction of shipping cost, and taxes, custom duties, if any) will be processed back to your original method of payment within 7 business days.
- Non-Returnable Items
-Custom or personalized items are not eligible for return or refund.
-Items purchased on sale or with a discount are not eligible for return or refund unless they arrive completely damaged.
- Additional Information
– We do not offer replacements or refunds for minor damage or cosmetic issues that do not affect the functionality of the product.
– We reserve the right to deny any claim that does not meet our requirements for replacement or refund.
– All replacement and refund decisions are at our discretion and are final.
We appreciate your understanding and cooperation in following our replacement and refund policy. Your satisfaction is important to us, and we strive to provide high-quality products and excellent customer service. By adhering to this policy, we ensure a fair and efficient resolution process for any issues that may arise with our crystal healing and energy products.