TERMS AND CONDITIONS
Welcome to Divine Energy Vortex ("we," "us," "our" “website”). By accessing our website and purchasing our products, you ("you," "your," "User" “buyer” “customer” ) agree to be bound by these Terms and Conditions ("Terms"). Our products, including but not limited to crystals, shiv lingas, and other items related to traditional Indian healing wisdom, are intended for personal use aimed at promoting overall wellbeing. Please read these Terms carefully before using our services or purchasing our products.
1. Acceptance of Terms
By using our website, purchasing our products, or accessing any information therein, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must not use this website or purchase our products.
2. Understanding Our Products
Our products are designed to complement your wellness practices. We wish to clarify that our products do not guarantee immediate or quick benefits. The effectiveness of these items can vary significantly among individuals, influenced by factors such as personal spiritual inclination, lifestyle, and environment amongst other factors. They are meant to be integrated into a broader approach to personal wellbeing, rather than seen as standalone solutions. While we believe in the potential of our products to support wellbeing, we do not claim they will diagnose, treat, cure, or prevent any disease or condition. Their use is not a substitute for medical advice, diagnosis, or treatment. Any perceived benefits are subjective and cannot be guaranteed. Users are encouraged to approach our products with an open mind and realistic expectations. It is important to remember that personal growth and wellbeing are multifaceted processes that involve more than the use of any single product.
If you have any health concerns or are under medical treatment, we strongly advise consulting with a healthcare professional before incorporating our products into your wellness routine.
3. Disclaimer of Warranties
Our products are based on traditional Indian healing wisdom and are intended for personal use to promote wellbeing. They are not intended to diagnose, treat, cure, or prevent any disease. The effectiveness of these products may vary from person to person and is influenced by factors such as individual spiritual inclination, lifestyle, and devotion. We make no guarantees regarding the outcomes from using our products.
4. Limitation of Liability
In no event shall we be liable for any direct, indirect, incidental, special, or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, our website or any product purchased through our website.
6. User Conduct
You agree to use our products with respect and devotion, acknowledging their roots in traditional Indian healing practices. Misuse of our products or any conduct by the user that is disrespectful to the cultural and spiritual significance of these items is strongly discouraged.
6.1 Product Purchase and Verification Policy
At www.divinenergyvortex.com, we are committed to ensuring that our customers have a positive and informed experience with our products. To uphold the integrity and intended use of our traditional Indian healing products, we have implemented the following policy regarding the purchase and verification of our items.
6.1.1. Physical Purchase Requirement:
We require all purchases to be made in person only. This policy allows our customers to fully engage with and understand the nature of our products before making a purchase. We believe that a tactile and visual inspection of our items is crucial for ensuring their alignment with your wellness needs and intentions.
6.2. Importance of In-Person Verification
The requirement for in-person verification underscores our commitment to the responsible use and distribution of our products. It ensures that every customer has a direct and meaningful interaction with their selected items, thereby enhancing the personal connection and understanding of their potential impact on wellbeing. Please note that in exceptional circumstances, where in-person verification is not feasible, we reserve the right to consider alternative verification methods. Such instances will be handled on a case-by-case basis, with utmost consideration for customer convenience and product integrity. Our discretion on these matters shall be final.
6.2.1. No Return, No Refund Policy
Once a product is sold to the user in person, we operate under a strict no return, no refund policy. We require customers to thoroughly inspect the product at the time of purchase to identify any defects or damages before completing the transaction. Once the purchase in complete, we do not accept returns for any reason, including but not limited to change of mind, dissatisfaction with the product, or the discovery of defects or damages after the purchase has been finalized. Additionally, we do not provide refunds for any products sold in person, regardless of the circumstances. All sales are final. To clarify, a sale shall reach finality once the user, after verification and inspection of the products, makes the purchase.
6.2.2. Inspection Responsibility
It is the responsibility of the user to carefully inspect the product before completing the purchase transaction. This includes checking for any defects, damages, or discrepancies in the product's condition. This policy is applied uniformly, and exceptions are not made under any circumstances, including but not limited to defects or damages discovered after the purchase.
6.3 Ownership and Association
We assert the exclusive ownership over all products sold through its platform. We operate as an independent entity and do not have any branches or affiliations with other organizations, spiritual groups, or associations. All products available for sale on the website remain our exclusive property until they are purchased, and ownership of a particular product is transferred to the buyer/customer. We retain all rights, title, and interest in the products until payment is received and the transaction is completed.
It is clarified that while the products offered may have cultural or spiritual significance, their sale through our website does not imply endorsement or affiliation with any specific belief system, tradition, organisation, or association. We do not endorse or promote any particular spiritual or religious organisation through the sale of our products. Buyer/Users/Customers are encouraged to use the products in accordance with their personal beliefs and intentions, and we assume no responsibility for the interpretation or usage of the products beyond their intended purposes.
6.4 Intellectual Property Rights
All intellectual property rights associated with the products, including but not limited to trademarks, copyrights, and designs, are owned by us. Any unauthorized use, reproduction, or distribution of these intellectual properties is strictly prohibited and may result in legal action.
7. Modifications to Terms
We reserve the right to make changes to our website, policies, and these Terms at any time without notice. Your continued use of our website and purchase of our products following any changes constitutes your acceptance of the new Terms.
8. Governing Law
These Terms and your use of the website shall be governed by and construed in accordance with the laws of Delhi, India without giving effect to any principles of conflicts of law.
8.1. Dispute Resolution:
Any dispute, controversy, or claim arising out of, relating to, or in connection with these Terms and Conditions, including any questions regarding its existence, validity, interpretation, breach, or termination, shall be resolved by negotiation. Should the parties fail to resolve the disputes within 30 days from the date either party invokes the said clause, the disputes shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 , as amended from time to time.
8.1.2. Seat and Venue of Arbitration
The seat and venue of arbitration shall be Delhi, India. The arbitration proceedings shall be conducted in a manner that ensures the process is completed efficiently and with minimal delay. The arbitration proceedings shall be conducted in the English language.
8.1.3. Arbitration Panel
The arbitration panel shall consist of a single arbitrator. If the parties are unable to agree on the arbitrator within 30 days of the initiation of the arbitration process, the arbitrator shall be appointed by the competent court in Delhi, India, in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The arbitration award shall be final and binding upon the parties, and no party shall have the right to appeal such award, except for the grounds provided in the Arbitration and Conciliation Act, 1996. The award may be enforced in any court of competent jurisdiction.
8.1.4. Confidentiality
The parties undertake to keep the arbitration proceedings and all related documents confidential unless otherwise required by law or necessary for the enforcement of the award.
8.1.5. Costs of Arbitration
The costs of arbitration, including the fees and expenses of the arbitrator, shall be shared equally by the parties, unless the arbitrator decides otherwise based on the circumstances of the case. Each party shall bear its own legal and other costs associated with the arbitration proceedings.
9. Contact Information

For any questions or comments regarding these Terms or our products, please contact us at +917669815666, +917669570666 or Visit H – 20, Lower Ground Floor, Masjid Moth, Greater Kailash – 2, New Delhi – 110048, India.

By purchasing from us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.